Appointments

You can make an appointment with ProWellness in a number of ways including this website, telephone, social media platforms, in-person, SMS or email. Appointments are available for a variety of durations.

Cancellations

If you decide not to attend your appointment for any reason, please cancel at least 48 hours before your scheduled appointment. This provides an opportunity for others to book an appointment and be able to receive treatment.

To cancel your appointment, contact me via text message, WhatsApp, email, or through my social media platforms. You will be charged the full rate of your treatment fee if you do not cancel within the 48-hour notice period.

Late Arrivals

It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

Confidentiality

All client information and clinical records will be safeguarded by ProWellness and will remain confidential. Unless required to do so by law, Pro-Wellness will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and your treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

We will retain your information for a reasonable period or as long as the law requires.

For more information, please review our Privacy Policy.

Disclaimer

ProWellness provides massage therapy, bodywork, personal training and nutritional guidance in a variety of forms, but none of these modalities are a substitute for professional medical care or counselling. ProWellness will not diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner if your symptoms are of concern.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep ProWellness up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

ProWellness may refuse to treat any client or part of their body with reasonable cause. ProWellness reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.